Portal development for future-proof requirements
Customer portals can change the way we work together. With the portal development of AG.Live, Amann Girrbach fully exploits the possibilities of digital process optimisation.
For the portal development, we linked idea and technology. Beforehand, we intensively studied the matter, customers and users to ensure intuitive use and validation of the functions.
With around 500 employees and partners in over 90 countries worldwide, Amann Girrbach is one of the leading full-service providers in digital dental prosthetics.
Our services
- Design-driven discovery
- Strategy & Design
- Software Development
- Usability Testing
Outcomes
One portal, two customer groups
Initially, the AG.Live portal was conceived, designed and implemented for dental technicians. In the second development phase, dentists were integrated. Two customer groups with different requirements.
Through AG.Live, dental technicians and dentists communicate and cooperate without project chaos and in simple ways. Behind this is the seamless transition from development phase 1 (purely for dental technicians) to development phase 2 (integration of dentists).
Requirements for development phase 2:
- Does the existing domain need to be changed?
- What changes will be made to the existing user group?
- Can or must data be migrated?
- How can releases be cleverly coordinated to enable regular updates in the productive system and new features in the test system?
- What is the balance between costs and benefits for all new requirements?
Design-driven discovery
In order to understand the way of thinking and working and to develop an intuitive customer experience, we took a close look at the processes. Amann Girrbach invited dentists, dental assistants and dental technicians to test design prototypes. The users got a feel for their digital possibilities and we got early feedback, even before the actual portal development.
The flow of the restoration system was tested particularly extensively in order to make the input of case data fast and restriction-free for the users. After a short introductory phase in which wishes and needs were clarified, the test persons analysed the information on the overview page and created a restoration with certain specifications. Meanwhile, they shared their thoughts with us in order to uncover potential for improvement. Particularly good insights were provided by situations in which the test persons faced a hurdle and tried to solve the problem in different ways.
In the course of the test phase, we tested different design iterations to optimise details in the interface as well as to question and rethink the entire workflow.
Case Management and Share with Partner
With AG.Live we have developed a platform that makes every step - from the scan to the production of the restoration - traceable. Case Management is the heart of the customer portal and provides an overview of all cases:
- Orders that are produced in-house
- Orders that are sent to partners for production
- Orders that are produced for a partner
Creating a case is simple: select the tooth, define the restoration, provide production-relevant information. The user then decides whether to produce the restoration himself on an existing machine or to send the order to a partner.
All files required for the production of the restoration can be added: Scan, design or X-ray data as well as patient photos.
Within an order, partners have the possibility to exchange information directly in the portal solution. The entries are sorted chronologically.
Shared pages und components for admin portal
In addition to the AG.Live customer portal, we also developed the associated admin portal for managing users and their products. The portal helps Amann Girrbach employees to actively support their end customers in using AG.Live.
To provide the Admin Portal, we did not have to reinvent the wheel. By using split pages and components we are able to serve both portals.
Co-creation and integration into the team
We have integrated employees from the AG Research & Development as stakeholders in the co-creation process. At the client’s request, developers from our own software team were also integrated and trained in the processes.
For smooth portal development in a heterogeneous team, we rely on well-rehearsed Fusonic processes—from requirements engineering to unit tests and code review to release.
Making Tech: Tools, highlights and benefits
With the latest technologies and know-how, we have developed a modern, scalable and expandable customer portal.
Used technologies
»With AG.Live, we have launched the biggest digitalization offensive in the company’s history. Fusonic has laid a foundation with the technical solution and expertise.«
