DevOps-Automatisierung im Kunden-Onboarding

Optimize onboarding with DevOps automation

Tasks
MDQ wants to map customer onboarding in an isolated, secure and scalable way. Previously, a manual Kubernetes cluster was created in the DigitalOcean Cloud for each customer. DevOps automation should reduce this effort and free up resources.

Result
With the new cloud infrastructure, we are laying a foundation that will allow MDQ to grow seamlessly and flexibly into the future. New customers can be onboarded efficiently in the shortest possible time. The new AWS infrastructure replaces the DigitalOcean Cloud, process automation replaces manual steps and reduces the potential for errors.

mdq is a Munich-based start-up that offers SaaS solutions in the field of data quality for transactional messaging. Its mission is to make electronic data exchange simpler, more transparent and more secure for companies of all sizes.

Our services

DevOps Consulting

External expertise for greater efficiency

MDQ came across us while researching experts in the DevOps field and brought us on board as DevOps consultants. Together, we uncovered the rough edges and hidden potential in the customer onboarding process. In personal consulting, we ensure that we can put MDQ's growth plans on the right track and support them with DevOps automation. To this end, we channelled our combined expertise into designing a future-proof, stable cloud infrastructure and process optimization.

5 Remote Meeting DevOps Consulting — David in a customer meeting for technical advice

Automate manual steps

Efficiency and automation go hand in hand. The manual creation of Kubernetes clusters in the DigitalOcean Cloud was a real time waster for MDQ and a potential source of errors. DevOps automation helps the team to automate the manual processes, freeing up blocked resources. Instead of investing a lot of energy in research, MDQ gains time for its core business thanks to the cooperation.

Close security gaps

The manual process is prone to errors. Automation closes the security gaps through precise, standardized processes that ensure the security of the cloud infrastructure and customer data. The risk decreases, the data quality increases. In DevOps automation, we approached each step in the customer onboarding process individually in order to optimize and standardize it.

Utilize scaling potential

Due to the manual processes, it was too time-consuming to scale the infrastructure. However, effective scalability gives MDQ the necessary capacity, flexibility and clout to react quickly to increasing customer demand and continue to grow.

AWS infrastructure with full automation

Brief description 1: By switching to AWS infrastructure, mdq was able to automate the manual steps in the customer onboarding process. Potential errors and security issues were eliminated, and cloud infrastructure management became faster, easier and more efficient.

Scalable, resilient EKS Kubernetes cluster

Brief description 2: We implemented an EKS Kubernetes cluster that is scalable and resilient. It automatically adapts computing power to demand, which optimizes resource utilization and improves responsiveness during peak loads.

Scalable Postgres database

We set up a scalable Postgres database based on Aurora Serverless to provide flexibility and dynamically customizable performance. This ensures high availability and stable performance without manual intervention.

Web application firewall with DDoS protection

To secure the infrastructure, we introduced a web application firewall that protects mdq from DDoS attacks and other threats. We implemented specific restrictions to further increase the security of the applications.

Efficiently manage Kubernetes clusters

The »single cluster« approach for Kubernetes allows resources to be managed more efficiently. Customers are organized in different namespaces to share cluster resources and reduce operating costs.

Automated customer onboarding process

The onboarding of new customers has been fully automated. With a single entry in the system, all required cloud resources are provided for new customers. This speeds up the onboarding process considerably.