Liebherr × Customer Service

Fast quote approval via smartphone

The »Permission Request« approval software speeds up the quotation process. The approval process is handled via smartphone.

Permission-Request-Title

The solution for faster quote approvals

Tasks
Sales employees have a certain amount of leeway when negotiating prices, but they often need approval from their superiors. To speed up this approval process, we moved it from the desktop software to the smartphone

Results
The Permission Request makes quotation approval more efficient - and this is well received: Significantly more employees than expected use the solution, even though they have access to the existing desktop software at their workplace.

Our services

Focus on the most important key figures

In addition to the requested price, authorized users can see the two key figures at a glance: Contribution margin and profit. These are displayed in clear charts for a quick assessment. This is followed by more detailed information on the request.

Charts

Just a swipe away

Even when looking through the inquiry details, the key figures are always at hand - thanks to the practical bottom drawer.

Bottom drawer

Feedback when entering prices

Clicking on the price entry automatically opens the bottom drawer. During input, the key figures and the progress bar adjust dynamically to provide direct feedback. The bar visualizes the relation to the originally requested price and warns with a red color if the price limit is exceeded or not reached.

Progress bar

Rapid responses to release requests

We have worked intensively on the data hierarchy, the approval process and the underlying considerations in order to really understand the needs of the users. The result? A new workflow that offers maximum efficiency with minimum effort! Authorized approvers receive exactly the information they need to make decisions at lightning speed. And best of all: as soon as their confirmation is required, they are automatically notified by email - so that nothing is overlooked and the offer approval process runs smoothly.

Workflow
Flow chart of the release process
Work-from-everywhere
Offer approval possible from anywhere
Info
Quicker overview of further details of the enquiry

Presentation on all devices

Although the new approval software was developed for smartphones, it is so well received by employees that many also use the desktop version of the web solution at their workplace.

Desktop
Displaying data on the desktop
Mobile
All data on one page
Sales-talk
Follow-up sales talk after direct approval

Tech Highlights

Behind the dynamic workflow and intuitive handling is a combination of three decisive factors.

Responsive UI
The approval software runs responsively on all display sizes, from desktop to tablet to smartphone.
Integration in SAM3
The new approval request view replaces the old desktop view in the SAM3 sales software with the help of an integrated browser.
Partial Loading
Resources that take longer to load are reloaded asynchronously, while a skeltone indicates the loading process.

Verwendete Technologien

.NET Core
.NET Core
Blazor web assembly
Blazor web assembly
GitHub
GitHub
»The mobile web app significantly shortens response times and enables our area managers and business unit leaders to respond flexibly from anywhere.«
Liza-Ronacher
Liza Ronacher
Solution Architect @ Liebherr

More Case Studies

DevOps-Automatisierung
mdq × DevOps & Cloud
DevOps automation
1-titelbild-pool-synergy
Pool Alpin × Customer Service
All-in-one platform: CRM, SRM and ERP
You want to get started? Make an appointment now.

Contact form

*Required field
*Required field
*Required field
*Required field
We protect your privacy

We keep your personal data safe and do not share it with third parties. You can find out more about this in our privacy policy.